Boomerang for Gmail Hiccup
I am a big fan of Boomerang for Gmail. A few years back, my domain name had misconfigured email. So spammers were using it to send up to, and I’m embarrassed to say this, 50,000 spams a day. I fixed the problem, but my outgoing email was still often going to people’s spam folders. With Boomerang for Gmail, I can track whether a person has opened an email! This is good, so I know if they never saw my email because it went to spam. It’s also really good because then I know if they’re checking their emails.
And actually, the primary purpose of Boomerang for Gmail, the boomeranging part, is really good. I send an email, and if the person doesn’t reply within a particular amount of time, then the email gets pushed to the top of my inbox. That means I won’t ever lose an email thread!
Well, lately, Boomerang for Gmail has had a little bit of trouble. Many of the emails that I sent out with tracking went straight to spam, BECAUSE I was using Boomerang for Gmail! That is no good! I contacted the company, and they wrote back this:
Hi Lee,
Thanks for reaching out – I’m so sorry for the trouble!
Google recently made a change which led to them incorrectly flagging tracked emails as spam. This was not due to any change or error on our end – our tracking links were fine. We were first made aware of this issue about a week ago, and we reached out to Google to get their help resolving it.
Google had assured us the issue was fixed on Wednesday, and it was working correctly on all of our tests on Thur & Fri last week. Our testing earlier this morning revealed the problem had returned, and we immediately reached back out to Google for additional assistance.
Google has made a new temporary fix for the issue (basically a bandaid while they continue investigating to find the root cause). While our own testing has been successful again, I personally would advise holding off on using the tracking feature until we have a more concrete fix from Google.
I’ve added a $30 credit to your account, as an apology for the trouble this has caused.
I will update you as soon as there is a more concrete resolution from Google.
Kind Regards,
Maria
It is as honest and forthright a response as I could get. Though I wish they had been a little more proactive about telling their users about the problem.
I will keep using Boomerang for Gmail, but my use of the tracking feature is on hold until they get back to me!






