No Help from Citibank

This is just a gripe at Citibank Credit Card Service.

Here is the exchange I had today:

Subject website wrong
Date/Time 12/22/08 02:32:01 PM
You wrote:

On the back of my card it mentions www.citicards.com/aadvantage. However I get a 404 error when I try to go to that page :-(

 


 

Subject Re: website wrong
Date/Time 12/22/08 02:36:43 PM
Customer Service Wrote:

We regret any inconvenience. You can view your account at www.citicards.com.

Thank you for using our website.

 


 

Subject Re: website wrong
Date/Time 12/22/08 03:02:49 PM
You wrote:

Not to be too snooty but… I know. I wouldn’t have been able to send this email if I couldn’t figure that out. Please ask your supervisor to look into fixing your website so that going to www.citicards.com/aadvantage doesn’t throw a 404 error.

 


 

Subject Re: website wrong
Date/Time 12/22/08 03:13:21 PM
Customer Service Wrote:

We regret any inconvenience. The 404 error is caused by the following reasons.

The host server can’t find the HTML document at the URL you’ve entered. You could have mistyped the URL, the document no longer exists, or you’ve been given the wrong URL. If your URL ends in “.htm”, try “.html” (and vice versa). To find out whether the site hosting the document is still active, delete everything after the last slash in the URL. If this doesn’t work, try deleting the slash and adding .htm or .

html to the end. If the site is still running, try and find the page from another location on the site that you can reach.

Note: URL addresses are case sensitive, so if it is supposed to be in lower case, it must be in lower case.

Thank you for using our website.

 


 

Subject Re: website wrong
Date/Time 12/22/08 04:23:15 PM
You wrote:

Thanks for the help but I did not mistype the URL. Your website is not properly redirecting links. Try it yourself. I am staring at the following right now: address: http://citicards.com/aadvantage Response in IE 7.0: The webpage cannot be found HTTP 404 Most likely causes:…. You should fix this.

 


 

Subject Re: website wrong
Date/Time 12/22/08 04:31:15 PM
Customer Service Wrote:

Using Internet Explorer 7.0, please go to Tools, Deleting Browsing History, and clear your Cookies, Temporary Internet Files, and History. After you are

done, close out of IE 7 and go back into it. Then go into your address bar and type in

citicards.com. If you have further issues, please call the number on

the back of your card.

Thank you for using our website.

 


 

Subject Re: website wrong
Date/Time 12/22/08 05:26:31 PM
You wrote:

The web page redirect (http://citicards.com/aadvantage) is working again, no thanks to you. The redirect -was- broken during the times I said it was. If you had checked instead of throwing canned messages at me, you would have known that.

 


 

Subject Re: website wrong
Date/Time 12/22/08 05:28:06 PM
Customer Service Wrote:

Thank you for your inquiry.

We regret any inconvenience you may have experienced. We strive to be the best in the business and feedback like yours helps us to improve our service. We will make every effort to serve your future needs in a manner more consistent with your expectations and our standards.

Thank you for using our

website.

One Comment

  1. Bathes in milk says:

    Big sucking noise…them stealing your life away from you one response at a time…

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