Archive for April 2004

Cablevision’s refunds department

The email support I got from Cablevision on an issue 2 weeks ago was somewhat lacking… or rather less than worthless b/c they kept me waiting for a non-answer. So I wrote ’em a letter.

A lady called me a few minutes ago to apologize and credit my account $20.

Cool.

It struck me a little bit that she was part of a call center; I could hear people in the background talking on the phone and I could tell in her tone of voice that her job was to “apologize, give him a refund and move on to the next person.” Not that I’m complaining here. It’s just interesting that Cablevision has a whole complaint answering department. When I think about it, it’s not so strange. I mean, they have hundreds of thousands of customers…

Computer Guy Don’ts: tilting a PC

Don’t tip a computer that has a CD spinning in the drive. The resulting gyroscopic perturbations will do bad things to the CD in the drive.

I was re-installing XP on a newish Dell 2400. The XP product activation code is written on the side of the PC. So when I needed the code, (the computer was sitting on the floor and I was in a chair) I tilted the case. The resulting noise sounded like a circular saw that was trying to cut through a piece of wood that was just too thick. Once the CD came to it’s (literally) grinding halt, I took it out and found a long circular gash in the disc.

So I’ve spent an hour with a Skip Doctor, trying to read the disc. No luck yet but I think I’ll get it eventually. Feh!

Digital Sundial

Ok, this is pretty cool.

http://www.digitalsundial.com/

My Ad

My ad STILL hasn’t made it into the paper. The kid who sold me the ad is a bit green. He promised a bunch of things he couldn’t promise (like the delivery date). I hope my gentle coaxing pushes him toward being a reputable salesman and he doesn’t continue his slip into being slimy.

Me: “Hey Ben. Is my ad in the paper yet?”
Him: “[insert hamming and hawing here, and then…] “I’m not sure.”
Me: “Well, you said it was going to go in at either Easter or the weekend after. It’s now 1 week after that time. So…. What’s up? Is it in? Is it going in soon? You went to church yesterday, didn’t you?”
Him: “[insert hamming, hawing, mentions that he wasn’t such a good catholic and promises that he would drive to the church right that moment to find out and bring a copy right to my door]”
Me: “No, I don’t need that. I just want to know if my ad is in the paper. I paid $xxx for this ad and I just want to know when it’s going in.”
Him: “[An explanation of how flawed the listing process is and how the company had originally told him one thing and then another about how long it takes to put a listing in.]”
Me: “Why don’t you give me your boss’ phone number and I’ll tell him how I’m unhappy that you had initially been mislead.” [Of course, I suspected he was telling a little white lie about his original knowledge and his current knowledge… this phone call would either help get my ad in on-time, or get him in trouble]
Him: [He gave me the number and then an explanation of how Churches preprint their newsletters sometimes up to 3 weeks in advance. He promised that my ad would be in next week’s newsletter.]
Me: “Don’t promise things you aren’t sure about. Why don’t you make some phone calls and find out when the ad is going in. Give me a call back later today or tomorrow.”

Blah blah… [insert blogging minutia here]

He called me back and said it was going in “soon” or some crap. I don’t even remember exactly what he said.

Boston parties

Pixyglam Yahoo Group is the place to find out all the poop.
Ha ha

TGIF Humor is the list to be on for that

Claria + IPO = Good for Computer Guy

Forwarded from PPG:

April 12, 2004
Pop-Up Ad Company Plans an Initial Stock Offering
By BOB TEDESCHI

http://nytimes.com/2004/04/12/technology/12claria.html?pagewanted=print&position=

The Claria Corporation, the company best known – and reviled by privacy advocates – for its online pop-up ads and tracking applications, has filed to offer shares to the public.

Claria, formerly known as Gator, hopes to raise as much as $150 million in its initial offering, which will be underwritten by the investment firms Deutsche Bank Securities, Piper Jaffray, SG Cowen and Thomas Weisel, according to Claria’s filing with the Securities Exchange Commission on Thursday.

A majority of my business is defending against these people. Who wins in an arms race, no matter what? Arms dealers.

(Not to worry intrepid reader, this IPO makes me just as queasy as you.)