Cablevision’s refunds department

The email support I got from Cablevision on an issue 2 weeks ago was somewhat lacking… or rather less than worthless b/c they kept me waiting for a non-answer. So I wrote ’em a letter.

A lady called me a few minutes ago to apologize and credit my account $20.

Cool.

It struck me a little bit that she was part of a call center; I could hear people in the background talking on the phone and I could tell in her tone of voice that her job was to “apologize, give him a refund and move on to the next person.” Not that I’m complaining here. It’s just interesting that Cablevision has a whole complaint answering department. When I think about it, it’s not so strange. I mean, they have hundreds of thousands of customers…

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