Archive for the ‘Rants’ Category.

Chicco Keyfit 30 Car Seat Advertising is Intentionally Deceptive

Advertising for the Chicco Keyfit 30 Car Seat is intentionally deceptive.

chiccoshopThe Chicco website says that it holds a baby “from 4-30 lbs” but they never mention that there is a very important height restriction. This is a dangerous and deceptive lie by omission. (See the Chicco website) (local archive). But the manual is very clear that it supports a baby “4-30 lbs, 30 inches or less.”
30 inches

You might be thinking, “Yeah, whatever, that is a small matter.” No, it isn’t.

The average baby outgrows the car seat by weight when they turn 30 months (2 1/2 years) oldBut the average baby outgrows the car seat by height at 12 months old! (see the CDC height and weight tables) Our baby was 30″ tall at 9 1/2 months!

The manual dictates that the product lasts 60% less than its marketing claims. That is deceptive advertising. Imagine buying a car that had a 10 year, 40,000 mile warranty! Would you feel cheated?

The Amazon ad doesn’t mention this height restriction either (local archive).

We’ve had our Chicco Keyfit 30 Car Seat for a few months now and it has performed well. But our daughter outgrew it more than a year and a half sooner than we were led to believe by Chicco.

It is a fine product, they don’t need to stoop to this deception. This deception is dangerous for children because if you were to only read the marketing information, you might use this seat long after it was safe to do so.


Why is email being made to be useless?

Short form: sellers: if you offer weekly, monthly, and quarterly email options, you’ll have a place in my inbox. If not, you are out!

In the last few months, I have started getting daily emails from lots of the companies and organizations I have relationships with. Who the hell wants a DAILY email from their pharmacy or clothing retailer? I can’t imagine who buys that many drugs or clothes! Of course I have to unsubscribe from these things lest my inbox become useless. What bugs me is that none of these companies offer reasonable ways of me keeping in touch! I would stick with them if they offered weekly, monthly, or quarterly mailers.

How to Lie with Statistics: Philips AirFloss

The new Philips Sonicar AirFloss looks cool and they claim that it “removes up to 99% more plaque compared to regular brushing“, wow! 99%, that’s amazi…. wait a minute!

Let’s give that sentence another go. “…up to 99% more…”So for instance, if you have 100 “plaques” in your mouth and brushing gets rid of just 20 of them, will AirFloss get rid of 99 of the plaques… leaving just 1 nasty plaque? No it does not. It gets rid of 99% more than brushing. In my example, about 19 more plaques than brushing alone for a total of 39… or in reasonable terms “almost twice as much”. Apparently that fine statistic wasn’t good enough for Phillips America. The fact that they chose to say “99% more” instead of “100% more” or “twice as much” demonstrates that they were trying to deceive. “99% more” is simply an unreasonable claim any way you slice it. I am disappointed in Philips.

Now I’m not calling the Philips marketeers fucking liars, I’m just saying that trying to pull a fast one like that is deceptive, immoral and against the Federal Trade Commission’s guidelines. ( listing)


The Much Maligned Sacajawia Dollar Coin

Until last year, people could buy dollar coins with their credit cards from the US Mint and have them delivered, with no shipping or service fees. People often used this “loophole” to rack up airline miles on their credit cards. The purpose of this crazy loss-leader by the US Mint was mostly to get people to use Sacajawia dollars!

Here’s an online forum where people are bemoaning the loss of their beloved loophole. And talking about how nobody likes the coin. For instance, “the cashier [at the supermarket] told us that nearly all of the $1 coins that make it into the cashier tills get rolled and sent back to the fed because most customers refuse them in change.” There’s a hundred more stories just like it.



I despise the coin because it is indistinguishable from a quarter when feeling for it in your pocket and under moderate to poor light. And the gold color fades over time, making it look even more like a quarter. Some folks have disagreed with me about the pocket test until I put them to the test. Every person changed their tune when I asked them to try the pocket test themselves.

The US Mint continues to throw good money after bad. It bothers me at how stupid their efforts are and how they are doing it “for the people”. If they could get a dollar coin to stay in circulation, the rewards would be dramatic: dramatic savings in minting costs.

A dollar bill costs about $0.10 to mint and lasts about 1 year
A dollar coin costs about $0.20 to mint and lasts about 30 years.
The US mints about 20 million $1 bills every day, costing about $2 million per day, or $730 million/year.
If we switched to a dollar coin, the US would only need to mint about 666 million $1 coins, costing about $133 thousand per day, or $48 million/year

Switching from bills to coins would save about $680 million dollars/year, every year. Not bad for fixing one stupid problem.

But more than that, it is bad design and bad design hurts my soul. I want nothing to do with it.

A Plea for Legible Flight Reservations

A Plea for Legible Flight Reservations
We’ve been at this whole commercial flight thing for about a hundred years. You would think that the airlines could create a simple, clear flight plan for me. EVERY trip I have made for the last 20 years I have had to translate their gobbly-gook flight reservation into something legible. The relevant data is always the same. Could someone in the airline industry please recognize this? Give me a calendar item that I can copy and paste into my life!

Here is what I put in my calendar. Short. Readable. Useful.

Flight Ref: XXXX

Monday November 21st
depart SFO at 10:35am on AA flight 556
  arrive Chicago ORD at 4:55pm
depart Chicago ORD 8:30pm on AA flight 4308
  arrive Nashville 10:00pm

Friday November 25th
depart Nashville 4:30pm on AA flight 661
  arrive Dallas DFW at 6:40pm
depart Dallas DFW at 9:20pm on AA flight 1575
  arrive SFO at 11:05pm

and here is what American Airlines sent me. It is freaking impossible to read. Sure it contains all the relevant data but I challenge you to understand my flight info in less than 5 minutes!

It doesn’t need to be like this. Make it simple. Make it say what it needs to say. Then put the nitty gritty details at the bottom or something. Bonus points awarded if they put a “Add to Google Calendar” icon next to the reservation so I don’t even have to copy-paste. But hey…

I originally posted this in 2011 and it burns my buns every time I fly that flight reservations are still universally impossible to read. I use parts of this blog post as a template before I fly.

Don’t Use Periods in Your Phone Number

Please please please understand that your phone number does not look like this:


The use of periods in people’s phone number started during the Dot Com boom of 1999. People wanted their phone numbers to look more “internety”. By replacing the parenthesis and dashes with periods, your phone number resembles an IP address. But it isn’t.

It was a cute fad. But now more than ten years later, when you use dots in your phone number, you demonstrate that you do not know the difference between a phone number and IP address. It’s like writing the word “interweb” on your business card. It makes you look dumb.

The accepted ways of writing a phone number are:

(415) 555-1212  or 415-555-1212.

I prefer the latter because it uses fewer characters and the idea of an area code, the thing specified inside the parenthesis, isn’t important for many areas any more. In many urban areas there are overlapping area codes so you must dial all 10 digits. Simply put, a phone number used to be 7 digits long but now it is 10 digits long. But don’t be distracted by this last point. Just know: don’t use periods in your phone number. It makes you look like a Luddite.