Nuance Omnipage 17 Slime

My call to Omnipage Sales…

Short form:
Their sales website is huge and very pretty. They spent a lot of money on it. Omnipage 17 costs about $150, Omnipage 17 Professional costs about $500. And there’s the “Enterprise” version.

I clicked the pretty “chat with a representative” popup on their site to find out what’s up with the extra $350.

Want to know what you are paying for? Salesmanship.

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Here’s the transcript. My commentary (not from the conversation) is in bold

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Please wait while we find an agent to assist you…
Hello, welcome to Nuance Chat. Please briefly describe your goal or question and I will connect you with the best resource to meet your objectives.
Customer: What is the difference between Omnipage 17 and 17 Pro? Can you show me a comparison page?
Erin Sim: That’s a good question. What I can do is transfer you to a sales agent who can answer that question and ensure you are getting the correct product. Would that be helpful?
Customer: sure That’s odd, I didn’t make it directly to sales? Whatever…
Erin Sim: Great! Before I transfer you can you please provide me with your name and phone number?
Customer: I’d rather not, thanks. Why would this guy need my phone number? Followup sales call?
Erin Sim: No problem, I will transfer you now. Your expected wait time is 5-10 minutes as we are currently experiencing higher volumes than usual. Thank you for your patience.
Johannes Wehrmann has entered the session.
Erin Sim has left the session.
Johannes Wehrmann: Hello, welcome to Nuance sales support, please let me review what you have entered.
Customer: Hi, What is the difference between Omnipage 17 and 17 Pro? Can you show me a comparison page?
Johannes Wehrmann: There isn’t a comparison between Standard and Pro.
Customer: There is a $350 price difference. You spent $100,000 on your fricking Omnipage website and there’s no way to compare your products? WTF?
Johannes Wehrmann: I can discuss your requirements with you and explaing the differences.
Johannes Wehrmann: Would you like me to call you? … and fill my head with OCR sugarplums?
Customer: I want OCR that works. You sell a product, I buy it. It works. I want to convert image PDFs into Docs. Not hard. I don’t want to be put into the sales funnel. Thanks. Bye. Ok, maybe I’m a bit punchy. But how many people’s pocketbooks did they slime their way into? I have no respect for this kind of sales.
Your session has ended. You may now close this window.

One Comment

  1. Bathesinmilk says:

    Blech but typical.

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