I’m Going Blind

Yesterday I said that I thought the eHarmony site was broken…. well, that’s not the case. I just didn’t read the letter they sent me. (which is kind-of out of character for me, hence the title of the entry). It actually says that my personality profile is too non-standard for their system.

Based on your answers to our Relationship Questionnaire we will not be able to provide you with matching service.

The message you received onsite is used to notify people that they fall outside the range of those we can accurately match with the eHarmony matching service. Let me explain what that means. eHarmony matches people by analyzing their answers to the Relationship Questionnaire in order to accurately match compatible types of people.

The difficulty with this technology is that about 20%, or roughly 1 in 5 people, do not fit neatly into any of these categories. When that happens we are faced with a dilemma. We can either match them anyway and hope for the best, or not match them. We are so convinced of the importance of creating compatible matches to help people establish and enjoy happy, lasting relationships that we have chosen to not provide service instead of risking an uncertain match. We feel that incompatible matches could easily lead to bad marriages; the very thing eHarmony was created to prevent.

Please do not take our inability to match you as a reflection of your desirability. We want you to feel totally welcome to spend time with us on our site. Take advantage of every other part of our service – Our Personality Profile, Q&A with Dr. Neil Clark Warren, and Enlightenment, our monthly newsletter. One thing I can promise you is that all of us at eHarmony are deeply committed to your welfare. We want you and everyone else involved with us to end up with the life he or she most dreams of having.

To access your free personality profile, please go to www.eHarmony.com. At the bottom of the screen you will see the text, “Login to complete your registration or personality profile” next to form fields with the words “Username” and “Password” directly above them. Enter your user name and your password in the corresponding spaces then click the Login button. At the bottom of the screen you will see the message referenced above ending with, “You can still receive your free personality profile by clicking here.” Please click the ‘here’ link to access your profile.

This message is an auto-response to your inquiry. If your questions or concerns have not been addressed, please reply and a Customer Care representative will get right back to you.


eHarmony Customer Care

Yesterday, I was 1/2 way through writing another rant about a problem I was having with Match.com when I realized that the problem wasn’t on their site but in my head. Hmmm. Hmmmmm. I don’t know what’s up with me. I -feel- reasonably ok. So why are my senses off-kilter like this?

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