Disappointing Frozen Mystic Pizza Mediterranean Style

I wrote and sent this off today:

Mystic Pizza Food Company
PO Box 427
Mystic CT 06355

Dear Pizzapeople,

Fantasy

I bought a Mystic Pizza 3 Pack Mediterranean Style from Costco in San Francisco on about May 1st, 2011. It reads “Best if used by Dec 24 11 12:40”
I wanted to enjoy your pizza, but I’m sad to say it was very disappointing.

The directions say to bake for 10-12 minutes at 450. Clearly a pie this thick won’t be done in 10 minutes. We were further surprised that the pie still wasn’t cooked through after 24 minutes. After all that time, the bottom still wasn’t brown or crisp, and the center of the pie was still gummy and underdone. My oven is well calibrated, it was cooked on the middle rack with no cookie sheet under it.

Reality

The toppings were spread very poorly. The comments from my roommate say it well, “The vegetables are all lumped in a frozen pile in the middle. Who wants lumps of soggy spinach on their pizza?” One slice had a pile of peppers, another slice had a pile of olives that should have been chopped more. None of the toppings were mixed in with the pizza, they sat on top in great heaps. My roommate and I differed about the feta cheese; she enjoyed it but I thought it tasted and had the mouth feel of cream cheese, which does not belong on a pizza.

Maybe it was just the poor toppings, but after a few bites, I wanted to go out and buy some real pizza to wash the taste out of my mouth.

Keep trying!
Lee Sonko
San Francisco, CA 94110

6 Comments

  1. lee says:

    Maybe it just serves me right, buying from Costco :-(

  2. friscolex says:

    How annoying… Do keep us posted on the follow-up!

  3. Shark says:

    Had the same problem. Toppings looked like they were thrown on by some pissed offf employee. Cooked it up on a pizza stone and despite the appearance tasted pretty good.

  4. lee says:

    I got this letter response. I called the company and the lady at the office was nice. She said that the pizza toppings are put on by hand, and that they had already mailed me a check for $8.something as a refund.

  5. lee says:

    Yup, I got a check for $8.69 from Mystic Pizza today, with another apology letter.

  6. Jeff says:

    The PLAIN Mystic is the only way to go. Being in the Boston area, it’s sold in many of my supermarkets but I’ve never heard of it outside of New England, that’s good to see. I load mine up with fresh veggies and any meats I might want to add on my own…..but don’t get me wrong, Mystic is one of the BEST frozen pizzas out there (with decent ingredients). I usually have one every few weeks to save a little cash instead of ordering out, I can get 3 for $10 when they are on sale.

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