Bad Reynolds Aluminum Foil Box

I sent this complaint to the Reynolds aluminum foil people on 12-13-05. They mailed me back a coupon for free Reynolds foil last week. No word on modifying their boxes.

I was a little disappointed in my recent purchase of a roll of Reynolds Wrap Heavy Duty Aluminum Foil. I bought it at a Safeway in San Francisco.

The foil itself is just great but the box is a bother. Both sides of the box fell apart. The glue that holds the sides of the box together apparently wasn’t strong enough to make it home in my shopping bag and be opened by me at home. I went ahead and repaired the box with scotch tape but I don’t think I should have had to.

At the same time, the glue that holds the long front of the box closed, the portion I have to open in order to get at the product, is too strong. It took great care to open the box without ripping the box to shreds.

I know that these aren’t tremendous gripes but I chose Reynolds Wrap over the store brand because, though more expensive, it has a reputation of being a premium brand. Also, when considering purchases in years past, I recall that my mom’s Reynold’s Wrap boxes are often in poor condition, even when fairly new.

Thank you for your attention.

2 Comments

  1. Warren Lewis says:

    Ihave the same complaint reguarding the box. Also the wrap i bought was supposed to be heavey duty and it kept ripping as i wrapped the roast. I had put cream of mushroom soup and lippton ionon soup on top ot it i used 3 sheets of wrap to insure it would leak and it mostly all laeked out
    I am disapointed and would like thier email address.

  2. lee says:

    I mailed to their postal mailing address. It was written on the bottom of the box.

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