I was installing Verizon DSL for a customer and ran into a big problem. The CD installation hangs. I called customer support and they said that was a known problem (!!!). Here’s what to do:
- Call Verizon at xxx-xxx-xxxx. Get a username and password from them.
- Go to the home page of the Westell Versalink 327W wireless DSL modem at 192.168.1.1.
- Click on “Profile Editor”.
- “Edit” the connection. If it says something like user= NewDSLCustomer”, you know the install crapped out. Replace the username and password with the client’s.
Until you’ve done this, you’ll be able to use PPPoE directly by “Connecting” to Verizon Online. But that is a bad stopgap.