Verizon DSL CD is bad

I was installing Verizon DSL for a customer and ran into a big problem. The CD installation hangs. I called customer support and they said that was a known problem (!!!). Here’s what to do:

  1. Call Verizon at xxx-xxx-xxxx. Get a username and password from them.
  2. Go to the home page of the Westell Versalink 327W wireless DSL modem at
  3. Click on “Profile Editor”.
  4. “Edit” the connection. If it says something like user= NewDSLCustomer”, you know the install crapped out. Replace the username and password with the client’s.

Until you’ve done this, you’ll be able to use PPPoE directly by “Connecting” to Verizon Online. But that is a bad stopgap.


  1. dark says:

    this works 100% for all the plans???????????

  2. Lee says:

    I don’t know!!!!!!! I only know my own experience!!!!!!!!!!!!
    Your milage may vary!!!!!!!!!!!!!!!!!!! Tell me how it works out for you!!!!!!!!!!!!!

  3. ram says:

    the cd is mass produced so its normal if some is not working fine, sometimes theres a problem with the drive or firewall

    i always call verizon tech support they offer good service

  4. Lee says:

    The install should never hang, no matter what.

  5. ram says:

    im a verizon tech support and were located in the philippines AND were paid $300 per month by verizon. and were reciving a lot of irate cx calls per day

    hu huh huh hu hu

  6. kmm says:

    I was installing a Verizon Westell 6100 DSL modem and the power cord that came with the modem caught on fire. It damaged the modem and the computer.

  7. Lee says:

    That’s kinda freaky.

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