The Computer Guy<\/a>,<\/p>\n\n\n\nI had just finished fixing a client’s broken email program (Outlook) and was packing up. I watched as he shut off his Windows laptop by simply holding down the power button until the computer died. My stomach lurched at the sight of it! I grit my teeth, and let out a breath to calm myself. I gently asked him if that was always how he turned off his computer. “Yes, it’s easier than finding that other way. I’ve never had any trouble.” I thought about the reason I was hired, to fix his mysteriously broken email program and told him there was a good chance it broke because of his bullet-to-the-head shutdown style. Then I started showing him how to shut down safely. He didn’t want to hear it, repeating how his current method was working just find. I redoubled my calm and told him, “Shutting down your computer that way is just fine ninety-nine times out of a hundred. That last time will break things but good. You’ve got my number.” Part of me wanted to shake him and make him do it right, instead I gave him a friendly smile, my business card, and left.<\/p>\n\n\n\n
100 days later, like exactly 100 days later, I got a call! The computer wouldn’t boot. After I fixed everything, he was quite open to learning how to push the little “shut down” button instead of murdering his computer on a daily basis. When we were done, he gave me a very hearty handshake!<\/p>\n","protected":false},"excerpt":{"rendered":"
An important lesson about people and business: From 2003 to 2005 I ran my own business fixing computers and such. I called it The Computer Guy, I had just finished fixing a client’s broken email program (Outlook) and was packing up. I watched as he shut off his Windows laptop by simply holding down the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[],"class_list":["post-8465","post","type-post","status-publish","format-standard","hentry","category-wisdom"],"_links":{"self":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts\/8465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/comments?post=8465"}],"version-history":[{"count":0,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts\/8465\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/media?parent=8465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/categories?post=8465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/tags?post=8465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}