{"id":637,"date":"2004-04-29T12:01:41","date_gmt":"2004-04-29T20:01:41","guid":{"rendered":"http:\/\/lee.org\/blog\/archives\/2004\/04\/29\/4-29-04\/"},"modified":"2007-03-06T03:36:04","modified_gmt":"2007-03-06T11:36:04","slug":"cablevisions-refunds-department","status":"publish","type":"post","link":"https:\/\/www.lee.org\/blog\/2004\/04\/29\/cablevisions-refunds-department\/","title":{"rendered":"Cablevision&#8217;s refunds department"},"content":{"rendered":"<p>The email support I got from Cablevision on an issue 2 weeks ago was somewhat lacking&#8230; or rather less than worthless b\/c they kept me waiting for a non-answer.<a href=\"http:\/\/www.lee.org\/blog\/images\/20040429To%20cablevision%20-%20bad%20email%20exchange.pdf\"> So I wrote &#8217;em a letter<\/a>.<\/p>\n<p>A lady called me a few minutes ago to apologize and credit my account $20.<\/p>\n<p>Cool.<\/p>\n<p>It struck me a little bit that she was part of a call center; I could hear people in the background talking on the phone and I could tell in her tone of voice that her job was to &#8220;apologize, give him a refund and move on to the next person.&#8221; Not that I&#8217;m complaining here. It&#8217;s just interesting that Cablevision has a whole complaint answering department. When I think about it, it&#8217;s not so strange. I mean, they have hundreds of thousands of customers&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The email support I got from Cablevision on an issue 2 weeks ago was somewhat lacking&#8230; or rather less than worthless b\/c they kept me waiting for a non-answer. So I wrote &#8217;em a letter. A lady called me a few minutes ago to apologize and credit my account $20. Cool. It struck me a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-637","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts\/637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/comments?post=637"}],"version-history":[{"count":0,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts\/637\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/media?parent=637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/categories?post=637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/tags?post=637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}