My call to Omnipage Sales…<\/p>\n
Short form:
\nTheir sales website is huge and very pretty. They spent a lot of money on it. Omnipage 17 costs about $150, Omnipage 17 Professional costs about $500. And there’s the “Enterprise” version.<\/p>\n
I clicked the pretty “chat with a representative” popup on their site to find out what’s up with the extra $350.<\/p>\n
Want to know what you are paying for? Salesmanship.<\/strong><\/p>\n —————————————<\/p>\n Here’s the transcript. My commentary (not from the conversation) is in bold<\/p>\n —–<\/p>\n Please wait while we find an agent to assist you… My call to Omnipage Sales… Short form: Their sales website is huge and very pretty. They spent a lot of money on it. Omnipage 17 costs about $150, Omnipage 17 Professional costs about $500. And there’s the “Enterprise” version. I clicked the pretty “chat with a representative” popup on their site to find out what’s […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-3341","post","type-post","status-publish","format-standard","hentry","category-product-recommendations"],"_links":{"self":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts\/3341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/comments?post=3341"}],"version-history":[{"count":1,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts\/3341\/revisions"}],"predecessor-version":[{"id":3342,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts\/3341\/revisions\/3342"}],"wp:attachment":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/media?parent=3341"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/categories?post=3341"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/tags?post=3341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nHello, welcome to Nuance Chat. Please briefly describe your goal or question and I will connect you with the best resource to meet your objectives.
\nCustomer<\/strong>: What is the difference between Omnipage 17 and 17 Pro? Can you show me a comparison page?
\n Erin Sim<\/strong>: That’s a good question. What I can do is transfer you to a sales agent who can answer that question and ensure you are getting the correct product. Would that be helpful?
\n Customer<\/strong>: sure That’s odd, I didn’t make it directly to sales? Whatever…
\n Erin Sim<\/strong>: Great! Before I transfer you can you please provide me with your name and phone number?
\n Customer<\/strong>: I’d rather not, thanks. Why would this guy need my phone number? Followup sales call?<\/strong>
\n Erin Sim<\/strong>: No problem, I will transfer you now. Your expected wait time is 5-10 minutes as we are currently experiencing higher volumes than usual. Thank you for your patience.
\nJohannes Wehrmann has entered the session.
\nErin Sim has left the session.
\n Johannes Wehrmann<\/strong>: Hello, welcome to Nuance sales support, please let me review what you have entered.
\n Customer<\/strong>: Hi, What is the difference between Omnipage 17 and 17 Pro? Can you show me a comparison page?
\n Johannes Wehrmann<\/strong>: There isn’t a comparison between Standard and Pro.
\n Customer<\/strong>: There is a $350 price difference. You spent $100,000 on your fricking Omnipage website and there’s no way to compare your products? WTF?<\/strong>
\n Johannes Wehrmann<\/strong>: I can discuss your requirements with you and explaing the differences.
\n Johannes Wehrmann<\/strong>: Would you like me to call you? … and fill my head with OCR sugarplums?<\/strong>
\n Customer<\/strong>: I want OCR that works. You sell a product, I buy it. It works. I want to convert image PDFs into Docs. Not hard. I don’t want to be put into the sales funnel. Thanks. Bye. Ok, maybe I’m a bit punchy. But how many people’s pocketbooks did they slime their way into? I have no respect for this kind of sales.<\/strong>
\nYour session has ended. You may now close this window.<\/p>\n","protected":false},"excerpt":{"rendered":"