{"id":266,"date":"2005-08-18T14:07:07","date_gmt":"2005-08-18T21:07:07","guid":{"rendered":"http:\/\/lee.org\/blog\/archives\/2005\/08\/18\/looking-for-a-good-helpdesk-application\/"},"modified":"2005-08-18T22:47:31","modified_gmt":"2005-08-19T05:47:31","slug":"looking-for-a-good-helpdesk-application","status":"publish","type":"post","link":"https:\/\/www.lee.org\/blog\/2005\/08\/18\/looking-for-a-good-helpdesk-application\/","title":{"rendered":"Looking for a good helpdesk application"},"content":{"rendered":"<p>Dear Lazyweb,<\/p>\n<p>I&#8217;m looking for a good helpdesk application. Mostly what I&#8217;m looking for is tracking email trouble-tickets from thousands of customers. Can you recommend an app?<\/p>\n<p>I&#8217;ve browsed <a href=\"http:\/\/Sourceforge.net\">Sourceforge.net<\/a>, <a href=\"http:\/\/Freshmeat.net\">Freshmeat.net<\/a> and <a href=\"http:\/\/www.helpdesks.com\/\">Helpdesks.com <\/a>and found a whole lotta apps that might fit the bill. But I just want one that works.<\/p>\n<p>Any suggestions?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear Lazyweb, I&#8217;m looking for a good helpdesk application. Mostly what I&#8217;m looking for is tracking email trouble-tickets from thousands of customers. Can you recommend an app? I&#8217;ve browsed Sourceforge.net, Freshmeat.net and Helpdesks.com and found a whole lotta apps that might fit the bill. But I just want one that works. Any suggestions?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-266","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts\/266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/comments?post=266"}],"version-history":[{"count":0,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/posts\/266\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/media?parent=266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/categories?post=266"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lee.org\/blog\/wp-json\/wp\/v2\/tags?post=266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}